Ordering Information

Return Policy

Returns for refund or exchange must occur within 30 days of purchase and will be accepted only when merchandise remains in new condition. Customers will be be expected to pay all associated shipping charges plus a 15% restocking fee.

International Orders

At this time, we are not able to accept orders through our website that will require shipping to territories outside of the United States of America. Please accept our apologies.

Shipping

The times listed below are estimates of the time a package will take to get to you after we ship it. Most orders are shipped 1 to 2 days after they are placed through our website.

Service Time Cost
USPS Media Mail 2 to 8 days $2.95 + $1.00/item
USPS Priority Mail 1 to 3 days $3.95 + $2.00/item

Privacy Policy

Information Collection

Firestorm Cafe LLC is the sole owner of information collected on this site. We will not sell, share or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone number, e-mail address and payment information such as your credit card number. To safeguard your account information, DO NOT share your password with anyone.

Ordering

During the order process, you will have to provide credit card information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with our merchant bank for authorization and approval. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Sharing

We employ third party companies to perform functions on our behalf, including package delivery and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

Order Fulfillment Credit Card Processing
US Postal Service Headquarters
475 L'Enfant Plaza, SW
Washington, DC 20260
1-800-ASK-USPS
www.usps.com
Braintree
159 W 25th Street
New York, NY 10001
1-877-434-2894
www.braintreepayments.com

Security

We take precautions to protect our customers' information. When you submit sensitive information via our website, your information is protected with the best encryption software currently available in the industry - SSL. To learn more about SSL, follow this link www.verisign.com.

We do not store your unmasked credit card number or card validation code. Once obtained, your credit card information is passed to Braintree, a third party merchant gateway that goes above and beyond industry security standards and guidelines. Braintree will process, encrypt and store your credit card information, allowing us to bill you without handling your sensitive financial information directly.